About the Role
<ul class="font_8">
<li><p class="font_8">Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</p></li>
<li><p class="font_8">Maintains a positive, empathetic, and professional attitude toward customers at all times</p></li>
<li><p class="font_8">Manage large amounts of incoming phone calls</p></li>
<li><p class="font_8">Identify and assess customers’ needs to achieve satisfaction</p></li>
<li><p class="font_8">Build sustainable relationships and trust with customer accounts through open and interactive communication</p></li>
<li><p class="font_8">Provide accurate, valid and complete information by using the right methods/tools</p></li>
<li><p class="font_8">Meet personal/customer service team sales targets and call handling quotas</p></li>
<li><p class="font_8">Keep records of customer interactions, process customer accounts and file documents</p></li>
<li><p class="font_8">Follow communication procedures, guidelines and policies</p></li>
<li><p class="font_8">Take the extra mile to engage customers</p></li>
<li><p class="font_8">Book and reschedule appointments</p></li>
<li><p class="font_8">Assist clients at the front desk</p></li>
<li><p class="font_8">Receive client documents and payments</p></li>
<li><p class="font_8">Data entry and handle paperwork for client files</p></li>
<li><p class="font_8">Other administrative duties</p></li>
</ul>
Requirements
Undergraduate, Associate, and or Bachelor’s degree
At least 6 months CSR related work experience
Excellent oral and written communication skills
Patient and Professional
Self-starter and fast learner who can adapt to an ever-changing environment
Sales experience is a plus
Strong work ethic
Ability to diffuse difficult situations under pressure
Multitasker with the ability to juggle multiple, competing priorities in a fast-paced workplace
Proficient in Microsoft Office
About the Company
Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our off-shore team in the Philippines and we are looking for a Customer Service Representative to join our team!
Keep doing what you are good at. Choose Qmulus Solutions!
What sets you apart from the others?
Certifications
Huge success stories in your career
Why Join our Team?
Your health and your family comes first!
Work and Life Balance
Above Industry Salary Package
Full Company Benefits Package
Work remotely in the comfort of your home
You get your birthday off!
Fun and energetic weekly team bonding events
Internal Career Opportunity
Collaboration and Mentoring