About the Role
<ul class="font_8">
<li><p class="font_8">Provides technical support to users by troubleshooting problems, and maintaining workstation and LAN performance </p></li>
<li><p class="font_8">Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps </p></li>
<li><p class="font_8">Responding to queries on the phone, via email, in person, or through remote access </p></li>
<li><p class="font_8">Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software </p></li>
<li><p class="font_8">Training computer users </p></li>
<li><p class="font_8">Training other staff on troubleshooting and diagnosing problems </p></li>
<li><p class="font_8">Gaining feedback from customers to improve training methods </p></li>
<li><p class="font_8">Running reports and analyzing common complaints and problems </p></li>
<li><p class="font_8">Daily administrative tasks, documentation, reporting, and communicating with the relevant departments in the organization</p></li>
</ul>
Requirements
A background in Computer/Software Engineering or Computer Science is preferred, but open to non-conventional degrees and education if abilities can be demonstrated.
3-5 years help desk experience
A strong working knowledge of computer systems, hardware, and software
Good problem-solving, analytical, and team-working skills
Excellent communication and interpersonal skills
An openness to learning new technologies
Customer-oriented and patient
In depth knowledge with operating system internals and hardening
Experience in deploying, installing and configuring antivirus tools and application
Understanding of authentication, authorization, and directory services
Strong understanding of cloud platforms and how they integrate into security models
A high level of professionalism and ability to collaborate and work effectively with all stakeholders
Ability to maintain strict confidentiality, exercise initiative, diplomacy, and discretionary judgment
Ability to work under pressure and manage competing priorities and demands
Strong attention to detail with an analytical mind and outstanding problem-solving skills
About the Company
Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our off-shore team in the Philippines and we are looking for a Help Desk Engineer to join our team.
Keep doing what you are good at. Choose Qmulus Solutions!
What sets you apart from the others?
Certifications
Huge success stories in your career
Why Join our Team?
Your health and your family comes first!
Work and Life Balance
Above Industry Salary Package
Full Company Benefits Package
You get your birthday off!
Internal Career Opportunity
Collaboration and Mentoring