MSP Augmentation
If you’re an MSP or MSSP, you know how challenging it is to hire an in-house team to keep up with the fast-changing business environment.
IT professionals are in high demand, and the skills shortage in specific disciplines (e.g. cybersecurity) is driving up labor costs. If you’re filling on-site positions, your talent pool is limited by your geographic location. Meanwhile, the additional expenses associated with onboarding, equipment, office space, and administrative overhead further eats into your profit margins. These challenges can hamper your growth.
That’s why savvy MSPs and MSSPs are using staff augmentation services to improve their agility and profitability.
Our Solutions & Services
Infrastructure and Security Projects
Managing new technology projects from end-to-end can be a challenge. Especially when you are short on resources or don’t have access to the skills required. The risk of failure can often be high unless the right approach is taken.
Qmulus’ Project Services help you to align your business and technology strategies, ensuring your desired outcome. Leveraging the right, highly-skilled individuals, strong relationships with world-leading vendors, and proven success, we help customers to manage the complexities associated with project management.
We work with organizations on a wide range of IT projects of all sizes, including Cloud, Mobility, Security, Data and Analytics, IT lifecycle Management and more. We maintain a clear focus on team leadership, customer advocacy, process and procedures, and a commitment to service in all of our engagements.
Project Management
Qmulus project management team will help to ensure that a project is completed successfully and efficiently. We are responsible for planning, organizing, and coordinating the various tasks and resources needed to complete the project. This includes developing a project plan, setting milestones, tracking progress, and managing risks and issues.
Having a dedicated project management team allows the project to have clear leadership and direction, which is essential for keeping the project on track and meeting its objectives. The team can also provide support and guidance to other members of the project team, helping to ensure that everyone is working towards the same goals and that any issues or obstacles are addressed in a timely manner. Ultimately it helps ensure that the project stays within budget and is completed on time.
Service Desk Engineer
An outsourced service desk support agent serves as a guide that leads your customers into the proper steps of solving the problems that may arise from your institution’s products and services. Help desk support is intended to relieve the customers’ concerns. Consequently, it is made available through varying channels such as toll-free numbers, websites, live phone calls, and e-mails so your clients can send their queries in their most comfortable channel.
Network Operations Center (NOC) Engineer
A Network Operations Centre (NOC) is a centralised location where IT teams can continuously monitor a network’s performance and health. It’s the first line of defence against network disruptions and failures.
Qmulus offers a complete remote NOC staffing solution, enabling you to offer continuous IT infrastructure monitoring, issue prevention and expert remediation – saving you the time and costs associated with sourcing your own NOC team.
Our NOC resources will work within your preferred tool stack, providing all aspects of monitoring and remediation services for servers, networks, applications, databases and workstations.
Our Hiring Process
Hiring and training a remote engineer is easier said than done. Our proven hiring process ensures that your new hire is setup up for success and hits the ground running once they Go-Live.
1
Onboarding
Every MSP is unique. We start the engagement by assigning one of our Sr. Onboarding Engineers to work with your team for at least 30 days. During this time we will learn your technical requirements, client dynamics and company culture.
2
Sourcing
We take the information we learned during the onboarding and work with our recruitment team to source the perfect candidates. We will only send you the top resumes and interview videos. You perform the final interview and approve your hire.
3
Training
Your team is busy running your MSP. We take care of the training for you! Our Sr. Onboarding Engineer will mentor your new hire and train them with everything we learned during the onboarding.
4
Go Live
Your new hire is now ready to Go-Live and support your MSP! We then continue to proactively manage and mentor your new hire. We make sure they are meeting KPIs and provide them with continued training to ensure they keep up with the latest and greatest technologies.
Our Credentials
Rest assured that our engineers have the proper credentials to back up our services.
